Privacy Policy ole388 –
Member Personal Data Protection

Ole388 ("we", "our platform") is fully committed to protecting the privacy and security of all users' personal data. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and details our practices regarding the collection, processing, storage, and protection of personal data.

This policy applies to all individuals using the ole388 platform, including website visitors, registered members, and any party interacting with our services through ole388.onl or the official ole388 mobile app.

Ole388 acts as the Data Controller for all personal data collected through our platform. We are responsible for ensuring all data is processed lawfully, fairly, and transparently in accordance with Malaysia's PDPA principles.

Ole388 only collects personal data necessary to operate our services efficiently and securely. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or political views unless required for specific legal compliance purposes.

Ole388 collects personal data through various lawful and transparent means. We always ensure data collection is carried out with your knowledge and consent:

• Account Registration: Information you provide directly when registering a new account at ole388.
• KYC Verification: Identity documents and proof of address uploaded during the identity verification process.
• Financial Transactions: Information collected automatically when you make a deposit or withdrawal.
• Platform Usage: Activity data recorded automatically while you use ole388 services, including games played and bets placed.
• Communications with Support: Information you share when contacting our customer support team via live chat or email.
• Cookies & Tracking Technology: Technical data collected automatically via cookies and similar technologies when you browse our platform.
• Trusted Third Parties: In certain cases, we may receive information from payment service providers or identity verification providers we work with.

Ole388 uses collected personal data solely for legitimate and defined purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, manage, and maintain your user account on the ole388 platform.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you make.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering legal requirements.
• Service Provision: To ensure you can enjoy all games and services available on the ole388 platform without interruption.
• Platform Security: To detect and prevent fraud, illegal activity, or security breaches.
• Customer Support: To enable our team to provide accurate and effective assistance whenever you need help.
• Service Communications: To send important notifications related to your account, transactions, or policy changes.
• Marketing (with consent): To send promotional information, bonuses, and special offers that may interest you — only if you have agreed to receive them.
• Analytics & Improvement: To understand usage patterns and improve the user experience on the ole388 platform.
• Legal Compliance: To fulfill applicable legal and regulatory obligations.

Ole388 does not sell, rent, or share members' personal data with third parties for their own commercial purposes. However, there are limited situations where we need to share your data with specific parties for platform operational purposes:

• Payment Service Providers: Financial institutions and digital wallet providers that process your transactions require the payment information needed to complete those transactions.
• Game Providers: Gaming companies that provide game content on our platform may receive technical data required for game operation.
• Identity Verification Providers: Third-party services that assist us in conducting KYC processes securely and efficiently.
• Legal Authorities: Government agencies or law enforcement bodies when we are required to do so by law.
• Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations.

The security of your personal data is ole388's highest priority. We implement a comprehensive range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and ole388 servers is protected with industry-grade encryption.
• Layered Access Control: Only specifically authorised staff may access member personal data, and every access is recorded in the audit log.
• 24/7 Monitoring: Our continuous security monitoring system ensures any threats or anomalies are detected and addressed promptly.
• Regular Security Testing: The ole388 platform undergoes regular penetration testing and security audits by independent security experts.
• Two-Factor Authentication (2FA): Additional security layers are available to protect member accounts from unauthorised access.
• Data Backup: Data is regularly backed up to separate secure locations to ensure availability and integrity.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials.

Ole388 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. The following are general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for several years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's financial and tax regulatory requirements.
• KYC Documents: Retained for the period specified by applicable anti-money laundering regulations.
• Security Logs: Retained for 12 months for security investigation purposes if required.
• Communication Data: Support chat records and emails are retained for 2 years for quality control purposes.

Once the defined retention period ends, your personal data will be securely deleted or anonymized in accordance with established procedures. You may request early deletion by contacting our privacy team, subject to applicable legal obligations.

Ole388 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and verification. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, display settings, and personal configurations for a smoother repeat experience.
• Analytics Cookies: Collects information on how you use the platform to help us understand usage patterns and improve our services.
• Performance Cookies: Helps us monitor platform performance and identify any technical issues for prompt resolution.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the ole388 platform. By continuing to use our platform after viewing the cookie notice, you consent to our use of cookies as described here.

As an ole388 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. ole388 is committed to respecting and facilitating the exercise of these rights:

Ole388 takes child protection very seriously. Our platform is an adults-only service and we do not accept registrations from individuals under the age of 18.

• Ole388 does not intentionally collect or process personal data from individuals under the age of 18.
• If we discover that personal data from a child has been collected without our knowledge, we will take immediate action to delete that data.
• Parents or guardians who become aware that their child has provided personal data to ole388 are encouraged to contact us immediately.

We employ multiple mechanisms including KYC processes and age verification to prevent registration by underage individuals. Any account suspected of belonging to an underage individual will be investigated and closed immediately.

Ole388 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When amendments are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant amendments, we will notify members via in-platform notifications or email.
• Continued use of the ole388 platform after amendments are published constitutes acceptance of the updated policy.

If you have any enquiries, concerns, or wish to exercise your rights regarding personal data, the ole388 privacy team is ready to assist you. We are committed to responding to all enquiries transparently and within the stipulated timeframe.

• Live Chat: The fastest way — available 24/7 directly within the ole388 platform or app.
• Privacy Email: [email protected] — for written inquiries requiring documentation or detailed clarification.
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to fulfil data requests within 30 business days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.